Vacation Price Drop Protection

Home
Vacation Price Drop Protection

Our Plan

Ensure you get the lowest price possible on your next vacation. When you book with Thomas Cook we guarantee that you'll get the lowest price.

Book your package vacation with a participating supplier between January 14 until February 6, 2013 for departures from January 21 to April 30, 2013 to qualify!

How to submit a claim

Step 1: Using the search box on the left, find the exact same pre-packaged vacation you have already booked with us online, by phone or at a participating store. Enter the destination, departure city, hotel, departure date and duration.

Step 2: Find your exact same package. It must be the same tour operator, date, duration, flight itinerary (must be the same airports, times & flight numbers, class of service), room category and meal plan (ex: All-Inclusive, etc.). Always pay special attention to your class of service (example: Class N or Class X) in your flight itinerary for all of your flights as they sometimes vary.

Step 3: Confirm the price in the search results (on our websites this will be Step 3 in the booking process, and will say "Availability & Price Confirmed"). It is important to ensure this step is completed as non-confirmed prices cannot be claimed.

Step 4: Take a screen shot (see an example) of the results from Step 3 and save it on your computer. You will need to attach this screen shot to the email you will send in Step 5.

NOTE: Submissions that do not include screen shots cannot be processed.

Step 5: Send an email including the information set out above to pricedrop@thomascook.ca. Claims are only accepted up to 7 days prior to departure.

What do I need to submit?

In the email you submit you must include the following information or your claim will not be processed:

Your full name.
A contact phone number (the best one to reach you at).
A valid email address (the best one to reach you at).
Your booking confirmation number.
Your departure date.
The Tour Operator your booking is with.
How you booked (by phone, online or in a participating). If in-store please provide the store's address.
The exact date you booked
A legible, unaltered screen shot of the confirmed price.